We recognize that there may be times when you need to cancel an appointment. If this is the case, please inform us at least 24 hours before your scheduled time by calling (518) 729-2126, emailing vcarter@albanybehavioralhealthllc.com, or through the patient portal.

Effective immediately, a no-show, cancellation or rescheduling made outside of the 24 hours window appointment will incur a $_50__ fee for the first offense for non-Medicaid/non-Medicare patients. This fee is the responsibility of the patient and must be settled prior to the next appointment. Should this fee hinder your access to necessary care, please reach out to us. If there is a second no-show or late cancelation, the patient or their insurance will be charged the full amount of the visit. A third no-show or late cancelation is grounds for dismissal as a patient of Albany Behavioral Health, LLC. We would provide you with a list of providers in the area and a script for 30 days.

We understand that emergencies and unforeseen events can occur. Under such circumstances, the no-show fee may be waived at the discretion of the practice management on an individual basis.

Should we need to cancel your appointment with less than 24 hours’ notice, you have the option to see a different provider on the same day, reschedule, or cancel without a fee.

For inquiries about our cancellation policy or if you are facing an emergency, please contact (518) 729-2126 or email the practice scheduler at vcarter@albanybehavioralhealthllc.com.